Benefits of Phone Communication

Many people communicate via email because it’s cheaper and faster. It will probably not go away anytime soon. It’s simple and efficient, but how personal is email communication? Before the internet and email, people communicated by telephone. Freelance writers would contact their clients and then meet them in person. Phone communication is more personal and it has many benefits. You may think I’m crazy, but communicating by phone is worthwhile.

Phone communication is more personal versus email. You get to speak directly with your clients’ which helps you get more of a “sense” for what it is they’re looking for. Freelance writers can ask their questions at once versus emailing back and forth which can take up a lot of time.

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Benefits of phone communication

  • Phone communication is quicker than email. It may be difficult to believe, but it’s true. You can cover a lot more ground in one phone call. You save time because you are not sending email after email. Freelance writers receive the clarification they require before and during a project. It’s a great way to ensure you’re on the same page as your client.
  • Speaking on the phone breaks up the work day. Freelance writers, instead of emailing your clients call them. It gives you a break from typing a lengthy email. Plus, it gives your eyes a break from starring at the computer screen.
  • Hearing your client’s voice is beneficial. You can get a “sense” if a client is satisfied or dissatisfied with your work. This is a great way to develop the client/writer relationship. You will be able to rectify anything straightaway versus waiting for an email.

Freelance writers do not stop email or other forms of communication. They are not bad forms of communication. However, it will serve you to become comfortable with phone communication. Remember, not all clients enjoy communicating via email. Some prefer phone communication. Make sure you’re flexible with your communication style so you don’t alienate clients.


How has phone communication helped you and your business?