Do I Need a Responsive Web Design for My Small Business?

If you’re a small business owner, you may be asking yourself, “What the heck is responsive web design?” Good question. Responsive web design or RWD, as it’s referred to, is web design that provides users with the optimal viewing experience on a mobile device, like a smartphone, or desktop. This means your website is easy […]

The Number One Threat to Small Businesses

Do you feel safe in your small business? If you do feel safe, it could be an illusion. If you don’t feel safe, you have every reason to feel as if the sky is falling. Why? Because you’re unaware of the number one threat to your small business. This threat to small businesses is a […]

The 5 Worst Customer Service Practices (and How to Fix Them)

I’m surprised by second-rate customer service. Why? Because you can’t have a business without customers. Tick them off and they’ll purchase from your competitors. Horrible customer service is one of my pet peeves. When it happens to me, family, friends, business associates, and others, it fires me up. It’s one of the reasons why I […]